1. Standard Products

Standard, non-custom products may be eligible for return within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with original packaging when possible.

• The item must not show signs of misuse, damage, or modification.

Customers are responsible for return shipping costs unless the item arrived damaged or was shipped incorrectly.

Refunds will be issued after the returned item has been received and inspected.

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2. Custom and Personalized Products

Because custom products are created specifically for individual customers, custom orders are generally not eligible for return or refund.

This includes:

• Custom 3D prints

• Personalized products

• Custom color selections

• Design services

• Modified or customer-requested versions of existing products

However, if a custom item arrives damaged or contains a manufacturing defect, please contact us and we will work with you to resolve the issue.

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3. Design Approval Responsibility

Customers are responsible for reviewing:

• Dimensions

• Colors

• Material selections

• Design choices

• Customization requests

Refunds will generally not be provided because a customer:

• Changed their mind

• Ordered the wrong size

• Chose the wrong color

• No longer wants the item

• Did not read the product description

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4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Photos of the product

• Photos of any shipping damage

Depending on the situation, we may:

• Replace the item

• Repair the item

• Issue a partial refund

• Issue a full refund

The appropriate resolution will be determined on a case-by-case basis.

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5. Lost Packages

If tracking shows that a package has not arrived, please contact us.

We will assist in working with the shipping carrier to investigate the shipment.

ADHD Craft Cabin is not responsible for packages that have been marked as delivered by the carrier but are subsequently lost, stolen, or misplaced after delivery.

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6. Order Cancellations

Standard Products

Orders for standard products may be canceled before shipment.

If the order has already shipped, the order will be subject to the standard return process.

Custom Orders

Custom orders may be canceled before production begins.

Once production has started, materials and labor have already been committed to the project and cancellations may not be eligible for refund.

If cancellation is approved after work has begun, partial refunds may be issued at ADHD Craft Cabin's discretion.

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7. Design Services

Design work, file preparation, model repair, and other digital design services are generally non-refundable once work has begun.

This includes:

• Model modifications

• File repair

• Design consultation

• Custom modeling

• Design preparation work
   

8. Color and Material Variations

We make every effort to accurately represent colors and materials.

However, variations may occur due to:

• Filament manufacturing batches

• Resin manufacturing batches

• Screen and monitor settings

• Photography lighting

• Handmade production processes

Minor color or appearance differences are considered normal and are not considered defects.

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9. Manufacturing Characteristics

3D printed products may naturally contain:

• Layer lines

• Surface texture variations

• Seam lines

• Support removal marks

• Minor cosmetic imperfections

Handmade products may also contain natural variations.

These characteristics are normal manufacturing features and are not considered defects.

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10. Return Shipping

When a return is approved:

If ADHD Craft Cabin made an error:

• We will cover reasonable return shipping costs.

If the return is customer-initiated:

• The customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error.

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11. Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Refund timing may vary depending on your payment provider or financial institution.

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12. Contact Us

If you have questions about an order or need assistance with a return, please contact:

ADHD Craft Cabin
Cripple Creek, Colorado, USA
adhdcraftcabin@gmail.com